Exchange and Return

Please send returns at your own expense (see Revocation Instruction) with a shipping service provider of your choice:

ROADIEWORKS- Roadie GmbH, Zwickauer Straße 108, 09112 Chemnitz, Germany

Leave a note in the package (copy of the delivery bill or revocation form) whether an exchange or refund of which item is desired.

Please note the 14-day return period!

After timely receipt of your return and an inspection of the goods, you will receive within 14 days an e-mail "invoice correction/credit to your invoice", which confirms your return.
In case of a CHANGE, a new order will be created. If the invoice correction shows a difference, you have to pay it first before the exchange free of shipping costs takes place.

A GRANT will be issued within ten days. This is done with the payment method that you have already chosen with your order. Please inform us about your bank details when paying "prepayment by bank transfer" and "cash on delivery"!